Terms Of Service
By ordering with us, you acknowledge that you over the age of 18 and agree to our terms of service. We cannot be held liable for any injury or condition resulting from a purchased invertebrate. It is your responsibility to understand your state laws. By ordering from us, you assume all responsibility for possessing, owning, caring and receiving your purchased invertebrates.
All sales are final and payment is required immediately, no refunds will be given if you change your mind after it is already sent. If you do change your mind before we post it, you can get a refund minus the relevant PayPal fees charged (Around $2-4).
Payment is accepted via PayPal. Please be sure your address is correct as we will take no responsibility for packages going to the wrong address.
If you happen to receive a dead Invertebrate, we require notice within 2 hours of delivery or pick up. You must provide a photo of the dead Invertebrate. Refunds will not include shipping cost and associated Paypal Fees. We do not offer replacements. There will be no replacements or refunds on freebies.
We don’t replace or refund any “escaped” pets – please be careful when taking out your pet out of it’s travelling cup to ensure you minimise the risk of it making a runner and getting lost.
We require signature on delivery for all our live invertebrates, but if you choose not to have this service you waiver our 7 day guarantee policy. If you do not pick up your package from the Post Office within 24 hours, you waiver our 7 day policy. If you provide us with an incorrect address or the parcel gets returned to sender, you do not receive any refunds. If the package does not contain live inverts, you can pay postage again and we will send it out again.
When purchasing our live products, you acknowledge that your invertebrate can die – sometimes for no reason at all. For this reason, we only provide you with a 7 day guarantee to cover any deaths that may occur due to shipping conditions that is beyond your (and our) control. We do not guarantee our invertebrates for more than 7 days after shipping. If your purchased invertebrate is showing signs of ill health after the 7 days, please contact us as soon as you can to receive advice how to take care of it to minimise the risk of death to your invertebrate. We do not accept responsibility for your invertebrate after 7 days as it is in your care and you are responsible to provide for its needs.
Bug Frenzy tries to publish descriptions of products as accurately as possible but human errors do happen. We reserve the right to change the product descriptions at any time to more accurately reflect the information of the product. We do not offer refunds for description mistakes such as estimated sizes. We also reserve the right to cancel orders for any reason and to refuse service for any reason.
Shipping
Due to COVID-19, Australia Post has advised that there are significant delays on services and that overnight delivery cannot be guaranteed. For this reason we only post live insects on Mondays to ensure safe and quick delivery. All other items can be shipped the next day – but if it is part of an order that contains live insects, it will also only be shipped on a Monday.
We suggest you open an account with Australia Post so that you can receive updates and tracking notifications. We do not send any tracking details, but your are welcome to ask for it via email and we will provide you with the relevant tracking number.
In the event that your order gets lost in the mail, or damaged, we ask that you lodge a claim directly with Australia Post for a refund. Remember to take photos of the damage when lodging your claim. Please inform us of the damage/death and then take the package to your nearest post office for them to assess. We take out insurance on your behalf with Australia Post when your order exceeds $100.
Our packaging is eco-friendly. Our boxes and paper can be disposed of in you recycling bin and our packaging beans are bio-degradable. You may add them to your compost bin. If you have any more questions, please email us at info@bugfrenzy.com.au
* If you choose to be a rude bug-ger we may refuse you entry into our online store next time.
WA Shipping
WA has a set of pre-approved S11 classed species that can be found on their website here (you can do an organism search):
https://www.agric.wa.gov.au/bam/western-australian-organism-list-waol
If the species is not found on their list, you will have to apply for an import permit (around $30) and request their approval for the species you are interested in. In our experience no organism has been approved unless it appeared on the approved list, unfortunately. The link for the application process is here:
https://wlc.dbca.wa.gov.au/?next=%2Fexternal%2F
We have created a pre-approved section of available invertebrates on our website where you can just go ahead and purchase, it can be found here:
https://bugfrenzy.com.au/wa-allowed-invertebrates/
Email us if you need more information
Other States
We can organise shipping to your state, just send us an email and let’s see if we can help you!