Substrates & Equipment

Orders are now prepared for shipment on 16 December 2024

At Bug Frenzy our orders are shipped on Mondays (and occasionally on Tuesdays).  You should receive a Australia Post notification with your tracking number on Sunday night.  When you order our bugs, we ship them via Express Post and delivery is no longer guaranteed overnight by Australia Post, but it should take, on average, 1-3 days to reach you.

NB:If you have not received any tracking updates since lodgement by Wednesday please lodge an enquiry with Aus Post to ensure your package gets to you before the weekend!

We no longer ship to Parcel Lockers. Also, if you do not pick up your package from the Post Office within 24 hours, your 7 day guarantee is void.  It is your responsibility to obtain a tracking number from Aus Post, or contact us on a Tuesday if you did not receive your tracking.  Aus Post no longer leave physical cards if you are not home - you should download their App for tracking and notifications.

Last shipment date for live orders 2024 is 16 December 2024. Orders are now closed until 6 January 2025

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